Returns & Refund Policy

Returns & Refund Policy

Eligibility for Returns and Exchanges

We stand by the quality of our products and services. You are eligible for a refund or exchange under the following conditions：

Transit Damages: We ensure easy resolution for transit damages.
If there is any damage, please contact us within 3 days after signing for it. We will communicate with the logistics company and provide you with compensation or return or exchange.

Incorrect Shipments: If you receive the wrong item, please contact us to return the wrong product and resend the correct item to you.

Product Quality Issues: We uphold the highest standards for our products. If you encounter issues such as leaking, external damage, or if the item is not in new condition, we will provide a suitable solution.

Complaints Process

To initiate after-sales, please take the following steps:

Contact our customer support at

MYdianzi87cc@outlook.com

within 3 days of receiving your order. Include details such as Order #, Full Name, Address, Phone Number, and a comprehensive reason for the return.

Following approval, we will provide you with detailed instructions for returning the product, ensuring a smooth and hassle-free process.

Conditions

Returns or refunds for reasons not specified above will not be accepted. Products and their packaging must be returned in their original, undamaged condition.

Refunds

Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed promptly within 15 working days and credited back to your original payment method.

The refund amount will be deducted from the handling fee incurred by the refund, that is, the refund amount you receive is the order amount minus the refund handling fee.

Policy Integrity

If the product is found to be faulty, we will offer a replacement, exchange, or refund, reaffirming our dedication to quality and customer satisfaction.

Promotional Terms

For returns related to promotional items, all components of the promotion must be returned. If a promotional item is not returned, its value will be deducted from the refund amount. We will assume the shipping costs for returning defective promotional items.

Customer Assurance

Our policies are crafted to provide a secure and reliable shopping experience. If you have any questions or require further information, please contact us through our “Contact Us” page. We are here to support you every step of the way.